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FAQ : General

What do I enter when I am asked for my username?

Your user name (and login name) is the name you chose at signup, without the @myrealbox.com part, e.g. if "johndoe@myrealbox.com" is your email address, then "johndoe" is your user name that you use to login to myrealbox.com services.

I have lost or forgotten my password. What do I do?

Please go to http://www.myrealbox.com/ and click on the Manage your account link and then click on the 'Reset Password' link. This will allow you to enter the answer to your secret question and generate a new password.If you have not set a secret question and answer, you will *not* be able to reset your password. Any requests without the answer to your secret question will be ignored. The secret question and answer is the *only* method we have to verify you are the owner of the account.

I have signed up for a new MyRealBox account, when will I receive my password?

Typically, you should receive your password within minutes. However, the response time depends on Internet traffic. You should receive your password within two to three hours after you signed up.

Will my addresses or personal information be sold or provided to third parties?

No, we will not collect any personal information, and email addresses will be available via the address book only, if you choose to publish your address. We will not sell or otherwise provide information about your account.

What client do I use to access MyRealBox.com?

Any client that supports the Internet standard protocols POP or IMAP. Some of the better known clients are Novell^® GroupWise^TM, Microsoft^® Outlook^®, Outlook^® Express, Netscape^® Communicator^®, Eudora^TM, Lotus Notes^TM and PINE^TM.

How do I tell a friend about MyRealBox.com?

Anyone can sign up for free email from MyRealBox.com. Simply tell your friend to point his/her browser to www.myrealbox.com and sign-up now.

What is an attachment??

An attachment is any file (such as a picture) that accompanies your email message. MyRealBox allows you to send and receive attachments assuming the client you are using offers this functionality.

How can I change my display name?

Please click on the Manage Your Account link.

If I don't delete an email, will it stay on MyRealBox forever?

Yes. You control what email is saved and what email is deleted from your mailbox.

How much space do I have to store email on MyRealBox?

You have a 10MB of space to store your email.

How many recipients are allowed per email message?

We will allow you to send to a maximum of 15 recipients per email message.

What are the POP, IMAP and SMTP server addresses?

• POP - pop3.myrealbox.com
• IMAP - imap.myrealbox.com
• SMTP - smtp.myrealbox.com

How do I disable my account?

Please go to http://www.myrealbox.com/ and click on the Manage your account link and then select the 'Disable account' link. This will allow you to enter the answer to your secret question and permanently disable your account. We can not re-enable your account if you change your mind later.

Why does MyRealBox exist?

MyRealBox exists for two reasons:

• MyRealBox is as an Engineering test site. The engineering team that programs the NetMail software uses MyRealBox as a testbed to try out new versions before releasing them as part of the NetMail product. This means that from time to time MyRealBox users will experience downtime due to installation of new software or due to the engineering team debugging a new feature.
• MyRealBox is a showcase for NetMail. NetMail is a product available for sale to customers. MyRealBox has been a great tool for selling NetMail since it allows potential customers to see all of the features NetMail has to offer and it proves the scalability of the product.

I want guaranteed uptime with MyRealBox, can't you test somewhere else?

No, we cannot. Testing new software is the main purpose of MyRealBox. If you like the quality and functionality MyRealBox.com provides, but require 100% uptime, we would be happy to refer you to one of our customers who offer paid email services using NetMail as their mail system. Those sites will also be able to provide you the support you deserve.

I'm confused about your Anti-Spam policy. Do I have to pay for SPAM I receive?

No. The policy is in place for people who try to send SPAM through MyRealBox and for people who try to use a MyRealBox account as a sender, autoreply or return address for SPAM.

How can I find out about planned downtime?

Whenever we know in advance about some downtime, we will post it in the "MyRealBox News" section found at http://www.myrealbox.com/ on the left side of the page. We usually give 24 hour notice before any planned system maintenance. Sometimes we don't know in advance, usually because some test code is not as stable as we expected, in those situations we try to keep downtime to a minimum.

I am using MSN and I cannot sign up for your service. Why?

In order to sign up we require a email address from a paid service to allow us to contact you in case of a violation of our Terms of Service. MSN gives out the same domain for free and for paid email services. Since we cannot distinguish between them and since Microsoft is not cooperative in tracking down problems we will not accept MSN addresses, nor will we make exceptions to this rule.