Help & FAQ

Troubleshooting

• When trying to send outgoing mail I receive an error: "571 Remote sending only allowed with authentication"
• I have tried using SMTP to send a message and get an error stating that it can't connect. What's wrong?
• I've configured to proxy my email but I haven't received anything yet. What's wrong?
• When typing in International characters, why do some characters not come across?
• After clicking the Send button, I'm presented with a log in screen. What happened and was my email sent?
• Times are wrong on all my emails.
• I am on a Yahoo! Groups mailing list and have stopped receiving my mail. What's wrong?
• I deleted an email by mistake, can I get it back?
• I am not receiving any email messages. What's wrong?
• When I try to send a message, I get an error stating "You have more recipients than are allowed". What's wrong?
• Why does Eudora hang when I try to download messages?
• When I try to login I receive an error message stating "Your session has timed out".

General

• What do I enter when I am asked for my username?
• I have lost or forgotten my password. What do I do?
• I have signed up for a new MyRealBox account, when will I receive my password?
• Will my addresses or personal information be sold or provided to third parties?
• What client do I use to access MyRealBox.com?
• How do I tell a friend about MyRealBox.com?
• What is an attachment?
• How can I change my display name?
• If I don't delete an email, will it stay on MyRealBox forever?
• How much space do I have to store email on MyRealBox?
• How many recipients are allowed per email message?
• What are the POP, IMAP and SMTP server addresses?
• How do I disable my account?
• Why does MyRealBox exist?
• I want guaranteed uptime with MyRealBox, can't you test somewhere else?
• I'm confused about your Anti-Spam policy. Do I have to pay for SPAM I receive?
• How can I find out about planned downtime?
• I am using MSN and I cannot sign up for your service. Why?

Web Interface

• How do I change my password on MyRealBox.com?
• How can I get my email via another email account?
• Mail Forwarding/Autoreply
• How can I keep a copy of all my sent items?
• Why are there two Send buttons on the Compose page?
• Can I send pictures to my friends and family using MyRealBox?
• How do I switch my template?

Calendar

• Where is the MyRealBox Calendar feature?
• Can I sync the Calendar with my Palm^® or PocketPC^® device?
• Can I sync the Calendar with Outlook^®?

How To...

• How do I send and receive encrypted email using MyRealBox?
• How do I make sure no one can read my email?
• How do I permanently destroy a message so no one can retrieve it?
• I'm getting messages telling me my mailbox is full. How do I fix the problem?

Internet Technologies

• What is IMAP?
• What is POP?
• What is SMTP?
• SSL and MyRealBox
• What is Mail Proxy?